Help & Support

Welcome to AscendantStyles support. If you have questions, encounter issues, or need assistance, please reach out using the information below.

Contact Support

Email: support@ascendantstyles.com

To help us resolve your issue as quickly as possible, please include:

• Your device model (e.g., iPhone 15, Galaxy S24)
• iOS / Android version
• App version (visible in Settings)
• A clear description of the issue and when it occurs
• Screenshots (if applicable)

Common Issues

Daily Generation Limit

You may see a message such as “You've explored a lot of looks today — come back tomorrow for more.”

We limit generations to 15 per day per user to keep the service sustainable and high-quality for everyone. The limit resets at midnight in your local time. Paid plans still follow the same daily cap unless otherwise stated for a specific tier.

Sign-In Problems (Apple / Google / Email)

• Ensure you have a stable internet connection.
• Try signing out and back in.
• Close and reopen the app completely.
• If the issue persists, contact support with your account email.

Outfit Suggestions Not Loading

• Check your internet connection.
• Verify you have granted Location permission (for accurate weather).
• Ensure your Date of Birth and Style Preferences are saved.
• Wait a few moments and try again.

Location / Weather Issues

• Allow “Precise Location” when prompted for best results, or manually search for your city.

Push Notifications Not Working

• Enable notifications for the app in your device settings.
• Daily suggestions are sent around 7:00 AM local time.

Subscriptions & Purchases

• Use “Restore Purchases” in the app if needed.
• Manage or cancel subscriptions through your Apple App Store or Google Play Store account.

Still need help? Email us at support@ascendantstyles.com and we’ll get back to you as soon as possible.